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About Us: Consultant Profiles

J. Michael Pemberton
J. Michael Pemberton, Ph.D., CRM, is president of Information Management Associates, Inc. He is a Certified Records Manager with more than thirty years of experience in information management as librarian, archivist, records manager, professor and consultant. He and the other IMA consultants have created and led records management programs in the private and public sectors that are considered exemplary models.
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Linda W. Clark
IMA's local-government specialist, Linda Clark, has been involved in the field of records management for seventeen years. Clark has a distinguished record of service in the information management field. After working in records management for the Tennessee Valley Authority (TVA), she became the first records manager for Knox County (Tennessee). She has served as a speaker and trainer at both the local and international levels and has taught records management at the university level. Clark is a Certified Records Manager (CRM).
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Susan K. Goodman
With over 15 years experience and a Certified Records Manager since1 1991, Susan Goodman is a Senior Consultant with IMA. She has extensive records-management experience with large financial institutions, multinational manufacturers, law firms, public utilities. Some of her specialties include records retention schedules research and development, strategic solutions on records issues—including electronic records—orientation and training at all levels. Goodman has considerable experience as a manager of outsourced records services accounts with two management services firms. She is knowledgeable in areas such as vital and archival records management and business resumption programs. Goodman has advised organizations on their use of micrographics, inactive records storage, files management, and information access and security issues. She is experienced in marketing, creating procedures, training, staff supervision, project management, team development, budget development, and compliance auditing.
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J. Lowell Langford
One of IMA’s most experienced consultants is Lowell Langford, who has been an active, well-known, and highly regarded member of the Department of Energy (DOE) records management community for 41 years. While much of his expertise has been in records management and records systems, Langford has also had valuable experience in such related areas as reprography, printing operations, technical information management, procedures development, training, auditing, process/quality improvement, forms management, supervision of records technicians, classified documents accountability, and electronic information systems. Langford is a Certified Records Manager (CRM).
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J. Norman Holcombe, Sr.
Another consultant with a distinguished and multi-faceted career is Norm Holcombe, who has been in records and information management for more than thirty years. Over his career he has become proficient in the evaluation and analysis of existing records management systems and programs as well as the design, implementation, and leadership of cost-effective programs in a wide variety of sectors. He initiated the records management program of the State of Tennessee and led other successful programs, including one with savings of over $9 million in 6 years. Holcombe is a Certified Records Manager (CRM).
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IMA associates are active members of ARMA International, PRISM, Special Libraries Association, and the Institute of Certified Records Managers.