Client Services

Compliance Records Management Policies Records Retention Schedules Privacy Requirements Litigation/Audit Support ISO 15489 Compliance	Cost Controls Personnel Equipment Space Supplies Document Production in Litigation
Research Needs Assessments Action Plans Feasibility Studies Outsourcing Analysis	Filing Systems Taxonomies Systems Development Systems Revision Improved File Integrity
Corporate Memory Vital Records Archival Records Records Preservation	Technology Vendor Identification Vendor Proposal Evaluation Vendor Liaison

We make your information an asset, not a liability.
Our services include records management and archives needs assessment, policy and procedure development, reducing operational costs associated with information processing, records facilities design, privacy protection strategies, filing system design and revision, indexing projects, records preservation strategies (digital and paper), knowledge management initiatives, vital records protection, reduction of lost information problems, training in records management practices and compliance with ISO 15489, the world’s standard for records management programs.

We are Certified Records Managers (CRMs) who have over 100 years of combined experience in helping organizations manage their information resources. We are active contributors in relevant professional and trade associations, such as ARMA International and PRISM International.

We create programs and systems recognized as models for others to follow.
IMA has won contracts for consulting services for organizations such as Johns Hopkins University, The University of Missouri (all campuses) and Knox County (TN) government. IMA consultants have undertaken consulting assignments at other organizations, such as Oak Ridge Associated Universities, Oak Ridge Schools, Sevier County (TN), Roane County (TN), Nashville-Metro Archives and for-profit organizations such as Johnson & Galyon, Information International Associates, and Jewelry Television.

Among our services are:

• Information and records management needs assessments
• Information management program development
• Information retention policy development
• Creation of organization-wide records retention schedules
• Cost and space reduction strategies
• Information storage facilities design
• Corporate library development
• Archives program development
• Knowledge management assessments
• Training, seminars
• System feasibility and cost-benefit studies
• Vital and/or archival records protection
• Development/review of ethical information policies/practices
• Development/revision of filing systems
• Information workflow analysis
• Staffing needs, budgeting
• Preservation needs assessment
• Outsourcing analyses
• Drafting of local-government legislation
• Proposal development for public-sector grants
• Development of policy and procedure manuals
  

As needed, we can develop proposals for vendor response. We can recruit vendors offering the kinds of product or services our clients need. As desired, we guide clients' review of proposals submitted.

IMA consultants can create records and information management functions for an organization. We also evaluate existing programs and systems and offer recommendations for increased effectiveness and efficiency.

Doing business with IMA is easy: the client provides IMA with a list of work needed; we provede a letter-form contract for signature. It's that easy.

We use a team-based approach in which associates are chosen and coordinated by the president of IMA as sub-contractors to contribute expertise to a particular consulting project. Professional biographies of IMA’s consulting associates are available as is a review of our previous projects.

IMA is an invited affiliate of Information Management International, a records and information services provider network.